Storage Parsons Green Terms and Conditions for Storage and Removals
These Terms and Conditions set out the basis on which Storage Parsons Green provides storage, removals and related services. By making a booking, using our services or accessing our facilities, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or confirming a booking.
1. Definitions
In these Terms and Conditions, unless the context otherwise requires:
Customer means the person, firm or company who requests or uses our services.
Services means any storage, removals, packing, loading, unloading, handling, transport or associated services provided by Storage Parsons Green.
Goods means any items, property or effects which are the subject of the Services.
Contract means the agreement between Storage Parsons Green and the Customer for the supply of Services in accordance with these Terms and Conditions.
2. Scope of Services
We provide domestic and commercial storage and removals services, including short term and long term storage, local removals, loading and unloading, and related handling. Any quotations or descriptions given by us relate only to the Services expressly stated in the quotation or confirmation. Additional services are subject to separate agreement and may incur additional charges.
3. Booking Process
3.1 All bookings for storage or removals must be made directly with Storage Parsons Green. A booking is an offer by you to purchase Services in accordance with these Terms and Conditions.
3.2 We may provide a quotation based on the information supplied by you, including the list of Goods, access details, distance, timing and any special requirements. Quotations are not binding until confirmed in writing by us as a booking confirmation.
3.3 It is your responsibility to ensure that all details you provide are accurate and complete, including addresses, access conditions, dates, times and the nature and quantity of Goods. We reserve the right to amend the quotation or charge additional fees where the information provided is inaccurate or incomplete.
3.4 A booking will be deemed accepted, and a Contract formed, only when we issue a written booking confirmation. We reserve the right to decline any booking at our discretion.
3.5 Where storage is required, you may be allocated a specific storage unit or space, or your Goods may be stored in shared or palletised storage, at our discretion, provided that reasonable care is taken to segregate and identify your Goods.
4. Payments and Charges
4.1 Prices for our Services are as stated in the quotation and booking confirmation, subject to any adjustments permitted under these Terms and Conditions.
4.2 Unless agreed otherwise, payment for removals Services is due in full no later than the day prior to the scheduled service date. For storage Services, the first rental period and any applicable fees are payable in advance before Goods are placed into storage.
4.3 We may require a deposit to secure a booking. Any such deposit is non refundable except as expressly stated in these Terms and Conditions or required by law.
4.4 Storage charges are usually payable monthly in advance. You agree to set up and maintain a valid payment method and to ensure that all storage fees and other charges are paid on or before the due date.
4.5 If any payment is not received by the due date, we may charge interest on the overdue amount at the statutory rate permitted under UK law, accruing on a daily basis until payment is made in full. We may also charge reasonable administration fees in relation to late payment reminders.
4.6 In the event of non payment for storage or related charges, we reserve the right to exercise a lien over the Goods and, after giving reasonable notice, to sell or otherwise dispose of some or all of the Goods in order to recover outstanding sums and costs of sale or disposal. Any surplus will be returned to you where reasonably possible.
4.7 All prices are quoted exclusive of any applicable taxes or statutory charges, which will be added to the invoice where applicable.
5. Customer Responsibilities
5.1 You are responsible for ensuring that the Goods are properly packed and suitably prepared for transport and storage, unless you have specifically booked our packing service. Where you pack your own Goods, we are not responsible for loss or damage arising from inadequate or defective packing.
5.2 You must ensure that access to the collection and delivery locations is safe, legal and suitable for our vehicles and personnel. If access is restricted, unsafe, illegal or otherwise unsuitable, we may refuse to carry out the Services or charge additional fees for alternative arrangements, delays or extra labour.
5.3 You agree not to store or submit for removal any items which are prohibited under these Terms and Conditions or under applicable law, and you warrant that all Goods comply with these requirements.
5.4 You must inform us in writing of any Goods of high value, fragile items or items requiring special handling so that we can assess risks and, where appropriate, make special arrangements or apply additional terms.
6. Prohibited and Restricted Items
6.1 You must not store or submit for removal any of the following:
Dangerous, hazardous or explosive materials, including gas cylinders, fireworks, fuels, chemicals, paints, solvents and similar items.
Illegal substances, stolen goods or items involved in criminal activity.
Perishable goods or items which may decay, attract pests or cause offensive odours.
Animals, plants or other living organisms.
Cash, precious metals in bullion form, securities or other financial instruments.
Any other item which we reasonably consider to be a risk to health, safety, property or the environment.
6.2 We may refuse to accept, handle or store any items which, in our reasonable opinion, present a risk or breach these Terms and Conditions. If prohibited items are discovered, we may remove, dispose of or make safe such items at your cost and without liability to you, subject to applicable law.
7. Waste Regulations and Disposal
7.1 Storage Parsons Green operates in accordance with applicable UK waste and environmental regulations. We are not a general waste carrier and will not remove or dispose of household refuse, construction waste, hazardous waste or similar materials unless explicitly agreed in writing and in compliance with relevant legislation.
7.2 You are responsible for ensuring that Goods presented for removal or storage are not waste and are suitable for the Services agreed. Where disposal or clearance services are requested, we will advise you of any applicable fees and any restrictions arising from waste legislation.
7.3 If during the course of providing Services we reasonably determine that certain items constitute waste that cannot lawfully or safely be transported or stored, we may decline to handle such items or may require you to arrange appropriate disposal through licensed channels.
7.4 Any unauthorised dumping, abandonment or concealment of waste in Goods provided to us may result in additional charges, including costs of lawful disposal, cleaning, administration and any penalties imposed by authorities.
8. Cancellations and Amendments
8.1 You may cancel or amend a removals booking by providing us with written notice. The following cancellation charges may apply, depending on when notice is received:
More than seven days before the scheduled service date: no cancellation fee, and any deposit may be applied to a future booking, at our discretion.
Between seven days and 48 hours before the scheduled service date: a cancellation fee of up to 50 percent of the quoted charge may apply.
Less than 48 hours before the scheduled service date or failure to provide access on the day: up to 100 percent of the quoted charge may be payable.
8.2 For storage Services, you may cancel the Contract prior to the start date without charge provided that we receive reasonable notice and no Goods have yet been moved or prepared for storage. If work has already commenced, we may charge for time spent, transportation and any preparation costs.
8.3 We may cancel or suspend the Contract where you fail to make payment when due, breach these Terms and Conditions, or where circumstances beyond our reasonable control make it impracticable or unsafe to perform the Services. In such cases, our liability will be limited as set out in these Terms and Conditions.
9. Access to Stored Goods
9.1 Access arrangements vary according to the type of storage service. Where personal access is permitted, access may be subject to reasonable notice, identification checks, security procedures and our access hours or appointment system.
9.2 We may temporarily limit or suspend access to the storage facility for safety, security, maintenance or legal reasons. We will endeavour to provide reasonable notice where practicable.
9.3 We may exercise a lien over the Goods for unpaid charges and may restrict access where sums remain overdue until cleared in full.
10. Our Liability
10.1 We will exercise reasonable care and skill in providing the Services. However, our liability is subject to the exclusions and limitations set out in these Terms and Conditions.
10.2 Unless otherwise agreed in writing, our liability for loss of or damage to Goods arising from our negligence or breach of Contract will be limited to a reasonable market value of the affected items, subject to an overall cap per Contract. You are strongly advised to arrange suitable insurance cover for your Goods for the full replacement value.
10.3 We are not liable for loss or damage arising from:
Inherent vice, defects or natural deterioration of the Goods.
Inadequate or improper packing by you or persons acting on your behalf.
Acts or omissions of third parties not under our direct control.
Delays or failures caused by events outside our reasonable control, including adverse weather, traffic conditions, industrial disputes, acts of authorities or other force majeure events.
10.4 We are not liable for loss of profits, loss of use, loss of opportunity, consequential or indirect losses arising out of or in connection with the Services, whether in contract, tort or otherwise, even if foreseeable.
10.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot be excluded or limited under applicable law.
11. Customer Indemnity
11.1 You agree to indemnify us against all claims, costs, damages and expenses arising from:
Your breach of these Terms and Conditions.
Your failure to comply with legal or regulatory obligations relating to the Goods.
The presence of prohibited, dangerous or illegal items among the Goods.
Any third party claims relating to ownership, intellectual property or other rights in the Goods.
12. Time Estimates and Delays
12.1 Any times or dates given for the performance of the Services are estimates only and are not guaranteed unless expressly stated as such in writing.
12.2 We will use reasonable efforts to perform the Services within the agreed timeframe but are not liable for delays arising from circumstances beyond our reasonable control, including but not limited to traffic, road closures, accidents, weather or access issues at collection or delivery points.
13. Insurance
13.1 We maintain appropriate business insurance for our operations. However, this may not cover the full value of your Goods.
13.2 You are responsible for arranging additional insurance cover for your Goods if required. Any insurance you arrange is a separate contract between you and your insurer and does not make us an insurer of your Goods.
14. Termination of Storage
14.1 Either party may terminate storage by giving written notice in accordance with the notice period specified in your storage agreement or, if none is specified, with reasonable notice.
14.2 All charges must be paid up to the termination date, and you must remove your Goods by the agreed date. If you fail to remove the Goods, we may charge additional storage fees and, after reasonable notice, exercise our rights of lien and disposal as set out in these Terms and Conditions.
15. Data Protection
15.1 We may collect and process personal data about you in order to manage bookings, provide Services, process payments, maintain security and comply with legal obligations.
15.2 We will handle your personal data in accordance with applicable UK data protection laws and only retain it for as long as necessary for the purposes for which it was collected or as required by law.
16. Complaints and Dispute Resolution
16.1 If you have any concerns or complaints regarding our Services, you should raise them with us as soon as reasonably possible so that we have an opportunity to address the issue.
16.2 We will aim to investigate and respond to complaints in a fair and timely manner. If a dispute cannot be resolved amicably, it may be referred to mediation or other forms of alternative dispute resolution where both parties agree.
17. Variations
17.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Contract unless a variation is agreed in writing by both parties.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any Contract between you and Storage Parsons Green are governed by and construed in accordance with the laws of England and Wales.
18.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract or the Services provided, subject to any mandatory statutory rights you may have as a consumer.
19. General
19.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions will continue in full force and effect.
19.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
19.3 You may not assign or transfer your rights or obligations under any Contract without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary to provide the Services, provided that this does not materially reduce the level of service.
19.4 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and Storage Parsons Green concerning the Services and supersede any prior discussions, correspondence or understandings.
