Storage Parsons Green Privacy Policy
This Privacy Policy explains how Storage Parsons Green collects, uses, stores and protects personal data about its customers and prospective customers. It applies to all Storage Parsons Green customers in the local area, including anyone who makes an enquiry, obtains a quotation, books storage, accesses our facilities, or uses any related services we provide.
We are committed to handling your personal data in a lawful, fair and transparent way, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy describes what personal data we collect, the purposes for which we use it, the lawful bases we rely on, how long we retain it, when we share it with third parties, and the rights you have in relation to your personal information.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with Storage Parsons Green. This may include:
Identity and contact details such as your name, postal address, billing address, contact address, date of birth, and any other identifiers required to verify your identity.
Contact preferences including your preferred method of communication and consent choices for marketing communications.
Contract and account information such as storage unit details, contract start and end dates, payment plan, deposit details, access permissions, and records of your interactions with our customer service team.
Financial and payment information including payment history and transaction records. Card details are processed securely by our payment service providers and are not stored in full by Storage Parsons Green.
Security and access information including records of facility access, such as unit numbers, access logs, vehicle registration details if provided, and information collected via any on-site security systems such as CCTV where in operation.
Communication data including copies of emails or correspondence you send to us, notes of telephone calls, enquiry forms, quotations provided, feedback, and any complaints or requests you make.
Technical information where you use our website, such as IP address, device details and usage data, which may be collected through standard website technologies in order to operate and secure our online services.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide storage and related services to you, including processing enquiries, supplying quotations, setting up and managing storage agreements, taking payments, and administering your account.
To verify your identity and carry out appropriate checks to help prevent fraud, protect our facilities, and ensure the security of our staff and customers.
To manage customer relationship activities, such as responding to your questions, handling complaints, providing support, arranging access to units, and notifying you about important changes to your agreement or our services.
To manage billing and payments, including issuing invoices, processing card or bank payments through our payment processors, and dealing with any payment queries.
To operate and improve our facilities and services, including monitoring usage, planning capacity, improving customer experience, and training staff.
To comply with legal and regulatory obligations, such as accounting, tax requirements, health and safety duties, and responding to legitimate requests from law enforcement or regulatory authorities.
To send you marketing communications about products and services that may be of interest to you, where we have a lawful basis to do so and in line with your communication preferences. You can opt out of marketing communications at any time.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis under data protection law. Depending on the context, this may be:
Contractual necessity, where processing is required to enter into or perform a contract with you, such as providing a storage unit, administering your account, or handling your enquiries before you become a customer.
Legitimate interests, where we have a legitimate business interest in using your data that is not overridden by your rights and freedoms. Examples include improving our services, ensuring site security, preventing fraud, and sending you information about related services where this is permitted by law.
Legal obligation, where we are required to process certain information in order to comply with applicable laws or regulatory requirements, such as tax, accounting, or health and safety obligations.
Consent, where you have given us clear permission to process your personal data for a specific purpose, for example certain types of marketing communications. Where processing is based on consent, you can withdraw your consent at any time.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting obligations.
Customer account and contract records are generally retained for a period after your agreement ends, in order to manage any queries, disputes, or legal claims and to comply with statutory retention requirements.
Financial and transaction records are retained in line with applicable tax and accounting laws.
CCTV images and access records, where collected, are usually retained for a limited period sufficient to investigate incidents, ensure security, and support any legal proceedings, after which they are securely deleted or anonymised.
Marketing-related data is retained while you remain subscribed or engaged with our communications, or until you withdraw your consent or object to processing, after which it will be removed from our active marketing systems.
Data Sharing and Processors
We may share your personal data with carefully selected third parties that act as data processors on our behalf. These organisations are only permitted to process your data in accordance with our instructions and for specified purposes, and they must implement appropriate security measures.
Typical categories of processors include payment service providers, IT and cloud service providers, customer relationship management platforms, security and access control providers, and professional advisers such as accountants or legal advisors where they need access to relevant data.
We may also share information with third parties where required by law, in response to lawful requests from public authorities, to protect our rights or the safety of our staff and customers, or in connection with a business reorganisation or transfer, where permitted by data protection law.
If personal data is transferred outside the United Kingdom or European Economic Area, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection requirements.
Security of Your Data
We take the security of your personal data seriously. Storage Parsons Green uses appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, destruction, or damage.
These measures include access controls, secure storage of paper records, encryption and security protocols for electronic data where appropriate, staff training on data protection responsibilities, and procedures for dealing with suspected data breaches. While we cannot guarantee absolute security, we regularly review and update our safeguards to reduce the risk of incidents.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data held by Storage Parsons Green. These rights may be subject to certain conditions and exemptions, but broadly include:
The right of access, which allows you to request confirmation of whether we process your personal data and to obtain a copy of that data, together with information about how it is used.
The right to rectification, which allows you to request that inaccurate or incomplete personal data is corrected or updated.
The right to erasure, sometimes known as the right to be forgotten, which in certain circumstances allows you to ask us to delete your personal data.
The right to restrict processing, which allows you in some cases to limit how we use your data while a challenge or request is being resolved.
The right to data portability, which allows you in certain situations to receive personal data you have provided to us in a structured, commonly used and machine-readable format, and to transmit it to another organisation.
The right to object to processing where we rely on legitimate interests or carry out direct marketing. You can object to marketing at any time and we will stop sending you such communications.
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before consent was withdrawn.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updated version will apply to all Storage Parsons Green customers in the area from the date it is published. We encourage you to review this Privacy Policy periodically so that you remain informed about how we use and protect your personal information.
