Parsonsgreen Storage Service Terms and Conditions

These Parsonsgreen Storage service terms and conditions set out the basis on which storage services are provided to customers in the United Kingdom. By making a booking, placing goods into storage, or using any associated service, the customer agrees to be bound by these terms. These conditions are designed to be clear, fair, and legally practical, while protecting both the customer and Parsonsgreen Storage. They apply to all storage bookings unless a separate written agreement states otherwise.

For the purposes of these terms, references to “we”, “us”, and “our” mean Parsonsgreen Storage, and references to “you” or “the customer” mean the person or business entering into the storage agreement. The services covered may include short-term or long-term storage, unit access, collection arrangements, packing-related storage handling, and any related administration.

These terms are intended to operate as a legal service page rather than a guide. They do not form a storage tutorial, and they do not replace legal advice. If any part of this agreement is unclear, the customer should read the whole document carefully before confirming a booking for storage with Parsonsgreen.

1. Booking Process

Booking a storage service begins when the customer submits the required booking details and requests a space or service package. A booking is only considered accepted once we confirm it in writing, by email or another recorded method. Until that confirmation is issued, we are not obliged to hold any space, price, or start date.

The booking process may require the customer to provide identification, contact details, a description of the items to be stored, the preferred start date, and any special handling requirements. We may decline any booking where the items, circumstances, or requested use present an unacceptable risk, would breach applicable law, or are incompatible with the facility’s operating rules.

Customers must ensure that all information supplied during booking is accurate, complete, and kept up to date. If the details change before or during the storage period, the customer must tell us promptly. We may rely on the information provided, and any failure to disclose relevant facts may affect our ability to provide storage services safely and lawfully.

We reserve the right to conduct checks necessary to comply with security, anti-fraud, money laundering, or regulatory obligations. If a booking is made on behalf of a company, partnership, or other organisation, the person submitting the booking confirms that they have authority to bind that entity to these terms.

Any special requests, including access requirements or handling instructions, must be agreed in writing. Unless expressly confirmed, no assurance can be made that a requested service will be available at all times or in every circumstance. The customer remains responsible for ensuring that the booked storage arrangement is suitable for the goods and duration intended.

2. Payments, Fees, and Price Changes

All charges for Parsonsgreen Storage services must be paid in accordance with the invoice or payment schedule issued at the time of booking or thereafter. Unless otherwise agreed, charges are payable in advance. This may include storage fees, administration fees, access-related charges, handling fees, late fees, deposit requirements, and any other agreed service costs.

Failure to pay on time may result in restricted access, suspension of services, recovery action, or termination of the storage agreement. We may also charge interest and reasonable administrative costs on overdue amounts, to the extent permitted by law. Any payment returned, reversed, or cancelled may be treated as unpaid.

Prices may be reviewed from time to time. Where a price change is applicable, we will give reasonable notice where required by law or by the terms of the booking. Continued use of the service after the notice period may be taken as acceptance of the revised price. Promotional prices, discounts, or special offers may be limited in duration and may be withdrawn without notice where lawful to do so.

The customer is responsible for all fees arising from the storage account, including charges caused by a failure to remove goods on time or by instructions that create extra work. If goods remain in storage after the agreed term, additional charges may apply on a daily or weekly basis until removal is completed.

Payment terms for Parsonsgreen Storage are based on timely settlement and full disclosure of billing details. We do not accept liability for delays caused by banks, card providers, or other payment intermediaries. Customers should keep proof of payment where needed.

3. Cancellations, Termination, and Unused Periods

Customers may cancel a booking before the storage start date, subject to the cancellation terms confirmed at the time of booking. If a cooling-off right applies under consumer law, it will apply only to the extent required by law and subject to any lawful exceptions relating to services already started or specially arranged.

If a customer cancels after the service has begun, charges may remain payable for any part of the service already provided, including preparation, administration, reserved capacity, or collection arranged in advance. Where cancellation fees are stated in the booking, those fees will apply unless prohibited by law.

We may terminate or suspend the storage agreement immediately if the customer breaches these terms, fails to pay, stores prohibited items, gives false information, or creates a risk to health, safety, security, the environment, or lawful operation of the facility. In such cases, we may require goods to be removed promptly and may charge for costs incurred.

If the agreement ends for any reason, the customer must collect all stored items and settle all outstanding sums. We may continue to charge storage fees until all goods are removed and any access obligations are properly completed. Termination does not remove the customer’s responsibility for sums owed, damages caused, or duties that are intended to survive the end of the contract.

Unused booking periods, reservations, or pre-paid service time may not always be refundable, especially where space has been reserved or services have been allocated in reliance on the booking. Any refund, where due, will be assessed according to the terms agreed and the rights provided by applicable UK consumer law.

4. Liability, Risk, and Insurance

Customers use the storage service at their own risk, except where loss or damage is caused by our negligence, fraud, or any other liability that cannot be excluded under law. We do not guarantee that stored items will be protected against all risks, and we strongly recommend that customers maintain suitable insurance cover for the full replacement value of their goods.

We are not responsible for loss or damage arising from inherent defects, unsuitable packing, fragility, mould, corrosion, infestation, dampness, deterioration over time, electrical faults within the goods, or acts or omissions of the customer. We also are not liable for any indirect or consequential losses, including loss of profit, business interruption, or loss of opportunity, except where such exclusion is not allowed by law.

Any item left in storage must be suitable for storage conditions and correctly packed or protected where necessary. The customer remains responsible for labelling, preparing, and securing goods unless we have expressly agreed in writing to provide a specific handling service. If we assist with handling, that assistance does not transfer responsibility for the goods’ condition or content.

Where our liability cannot be excluded, it will be limited to the amount reasonably foreseeable and, where lawful, to the lower of the actual proven loss or the value declared by the customer and accepted by us. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be limited.

Parsonsgreen Storage liability is assessed in accordance with UK contract law and mandatory consumer protections. Customers should notify us of any issue as soon as reasonably possible and provide evidence where requested so that concerns can be investigated promptly.

5. Waste Regulations, Prohibited Items, and Environmental Compliance

Customers must not store waste unless it has been expressly accepted as part of a lawful waste-handling service. For the avoidance of doubt, the storage unit is not a disposal facility. Items that are broken, contaminated, hazardous, offensive, leaking, unstable, or unlawful must not be placed into storage without prior written approval.

The customer must comply with all applicable UK waste regulations, environmental duties, and safety requirements. This includes ensuring that any items classed as controlled waste, hazardous waste, electrical waste, chemicals, batteries, oils, gas cylinders, or similar materials are declared accurately and handled only in accordance with law. If we reasonably believe an item may breach these rules, we may inspect, isolate, refuse, or remove it as permitted by law.

Prohibited items may include stolen goods, illegal drugs, weapons, explosives, firearms, perishable food, live animals, plants that pose a pest risk, and any item whose storage would be unlawful or unsafe. The customer must not use the service for any purpose that breaches sanctions law, criminal law, fire safety standards, or regulatory obligations.

If prohibited or undeclared items are found, we may immediately restrict access, notify the relevant authorities where required, arrange safe disposal or removal, and recover all associated costs from the customer. The customer will remain responsible for all resulting losses, claims, penalties, cleanup costs, and third-party costs caused by a breach of these waste and prohibited-items rules.

By using storage services at Parsonsgreen, the customer confirms that stored items are lawful and that any waste-related obligations have been properly addressed before placement in storage. These requirements are fundamental to the safe operation of the service and apply throughout the entire storage period.

6. Access, Care of Goods, and Customer Responsibilities

Access to stored items may be subject to prior notice, security procedures, opening hours, identity checks, and any facility-specific controls. We may refuse access if payment is overdue, if safety concerns arise, or if access would breach these terms. Any person accessing goods on the customer’s behalf must be authorised by the customer and may be required to provide identification.

The customer must keep the storage area tidy and must not carry out repairs, maintenance, or activities that create risk without permission. No dangerous substance, naked flame, or unauthorised electrical equipment may be used within the storage environment unless expressly permitted. The customer is responsible for ensuring the goods are properly packed, stacked, and labelled to reduce the risk of damage.

We may relocate stored items within the facility if reasonably necessary for operational, safety, maintenance, or legal reasons, provided that such relocation is carried out with reasonable care. We may also inspect goods where necessary for security, compliance, or to investigate suspected breaches, while respecting privacy and legal constraints.

The customer must promptly notify us of any damage, disappearance, contamination, or issue affecting stored goods. Delay in reporting may make it harder to investigate and may affect any claim. The customer should retain evidence of ownership and value for all stored items, especially where the goods are high-value, irreplaceable, or unusual.

The rules governing Parsonsgreen Storage terms are designed to ensure fair use, safe operation, and lawful handling of goods. Repeated or serious breaches may lead to immediate termination of the agreement without prejudice to any other rights we may have.

7. Governing Law and General Provisions

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have jurisdiction, although nothing in these terms removes any mandatory rights that may apply under consumer law or any other applicable statute.

If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision shall be treated as modified to the minimum extent necessary to make it enforceable, or if that is not possible, it shall be severed without affecting the remainder of the agreement. The remaining terms will continue in full force.

We may update these terms from time to time to reflect legal, operational, or commercial changes. Updated terms will apply from the date stated, unless a different date is required by law or expressly agreed. The version in force at the time of booking will normally apply to that booking, except where a legal change requires otherwise.

No waiver of any right or remedy shall be effective unless stated in writing or otherwise permitted by law. A failure or delay by us in enforcing any provision does not mean we waive our rights. The customer may not transfer the agreement without our written consent, but we may assign or transfer our rights and obligations where lawful to do so.

These Parsonsgreen Storage service terms form the full agreement between the customer and us in relation to the storage service, replacing any prior discussion or understanding on the same subject. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these conditions in full.